Terms and Conditions

• All fees are payable according to the agreed payment schedule. Partial payments do not alter the delivery terms or entitle the client to delay agreed payments.

• A 50% deposit is required to begin work.

• The balance is due before delivery of the final design package.

• Additional services (extra revisions, site visits, or sourcing advice) are billed at £90 per hour plus mileage.

• Late payments may incur a 5% monthly interest charge.

• Final design delivery is conditional on receipt of the full balance. No designs will be released until payment is made in full.

Estimated timeframes will be provided, but unforeseen delays (weather, site access, client feedback delays) may impact project timelines.* Please see Point 3 below regarding client feedback delays

1. Project Dormancy Clause (The "Ghosting" Clause)
To maintain project momentum and fairness to all clients, feedback or approvals must be received within five (5) business days of a request. If no communication is received within 14 consecutive days, the project will be deemed 'Dormant.' At this stage, the project will be removed from the active design queue and archived to accommodate other awaiting clients. 
2. Re-activation & Rescheduling Fee
To resume a Dormant project, a non-refundable Re-activation Fee of £250 will be required. Once paid, the project will be placed in the next available slot in my current workflow. Please note that re-engagement does not guarantee an immediate restart, and timelines will be adjusted based on my existing commitments to active clients.
3. Client Obligations Clause
The Client agrees to provide all necessary information, assistance, and decisions in a timely manner. The Designer shall not be liable for any delays in completing services arising from the Client's failure to provide prompt feedback or from extended periods of non-responsiveness.

I offer up to two rounds of revisions on design concepts, while the design is at the software stage. Once drawing of plans has commenced, additional revisions may be charged at the hourly rate.
Feedback is welcomed and forms part of the design process — I ask clients to communicate clearly and constructively. 

Designs are based on site conditions observed at the time of the survey. Changes in site conditions (e.g. plant removal, tree work, soil changes) may affect the final design. Any significant physical changes to the site made by the Client (e.g., tree removal, hardscaping) after the survey that require design adjustments will be billed as additional work at the Designer's standard hourly rate.

My design process is optimised for comprehensive garden transformations. I do not accept commissions that require working within or around significant existing planting schemes or mature tree root systems. My methodology requires full access to the soil profile to address conditions such as allelopathy and compaction, which is not possible when preserving existing specimens.

I provide planting and design plans — I am not responsible for site preparation, planting, or installation unless explicitly agreed.
I recommend that qualified contractors are used for any hard landscaping or structural work.

All design concepts, planting plans, and drawings remain the intellectual property of Enchanted Gardens Design until full payment is received.

Responsibility for sourcing, planting, and establishment of plants rests with the client or their appointed contractor unless agreed in writing. I am happy to provide names of nurseries/plant suppliers.

Plant quantities are estimated based on standard industry spacing guidelines and the information available at the time of design. While every effort is made to ensure accurate quantities, slight over- or underestimation may occur due to supplier availability, plant sizes, or site conditions. I recommend clients confirm final quantities with their supplier or contractor before ordering. I’m always happy to assist with checking or adjusting lists if needed.

I am not responsible for any alterations to the design made by others after the completion of my work.

I am not responsible for any changes, adjustments, or substitutions made by contractors, landscapers, or third parties after the delivery of the final design. Any alterations carried out without my written agreement fall outside the scope of my design liability.

With your permission, I may photograph completed projects for my portfolio and promotional use. Any images will be used respectfully and without disclosing personal details.

If the project is cancelled by the client after work has commenced, fees will be payable for work completed up to that point, with a minimum of 50% of the quoted fee.

I believe the best results come from working together. I bring professional expertise, horticultural knowledge, and site experience to every project — and I value your input throughout the process.

Where I feel a requested element might not suit the site, growing conditions, or design integrity, I’ll always explain my reasoning and suggest suitable alternatives. My goal is to create a design that’s both beautiful and practical for your garden, and I appreciate your trust in my professional judgement.

I am committed to designing in line with UK building regulations, health and safety standards, and best horticultural practice. Where I believe that a requested design element or work may contravene regulations, present a safety risk, or be unsuitable for the site, I reserve the right to decline that element of the design.

I will always advise clients of any concerns and suggest suitable alternatives where possible.

All plans and drawings are prepared with care and checked before delivery. However, as with any design work, minor human errors may occasionally occur. I kindly ask clients to review their plans upon receipt and let me know of any corrections or concerns within seven (7) days, so I can address them promptly. Once approved, the plans are considered final.

I will always aim to meet agreed deadlines, but I cannot be held responsible for delays caused by circumstances beyond my control — such as extreme weather, illness, supply chain disruptions, or other unforeseen events. Should any such delays occur, I will communicate openly and work with you to agree on a revised timeline.

I respect your privacy and treat all client information as confidential. I will not share personal details, project information, or images of your garden without your consent.

Likewise, I ask that clients respect my creative work and do not share or reproduce my designs, plans, or materials without permission.

These terms are governed by the laws of England and Wales.